Deskripsi Pekerjaan
Are you passionate about the future of finance and technology? Join a dynamic, tech-driven cross-border payment solution company in Kuala Lumpur. We are seeking a skilled Customer Support Specialist to join our growing team. In this pivotal role, you will be challenged to handle complex payment support cases and develop innovative solutioning strategies for our diverse merchant base. If you are looking for a role that offers professional growth and the opportunity to work with cutting-edge fintech systems, we want to hear from you.
As part of our team, you will act as the primary point of contact for our clients, ensuring seamless transaction experiences across borders. You will work closely with technical teams to resolve issues and enhance our service delivery. We value critical thinking, attention to detail, and a customer-first mindset.
Tanggung Jawab
- Provide exceptional customer service by resolving inquiries related to cross-border payments, merchant onboarding, and transaction disputes.
- Diagnose and troubleshoot complex payment gateway issues and technical errors.
- Collaborate with the solutioning team to design and implement payment strategies tailored to merchant needs.
- Maintain accurate records of customer interactions and escalate critical issues promptly.
- Conduct training sessions for new merchants to ensure they understand our payment processes.
- Analyze customer feedback to identify trends and suggest improvements to internal systems.
Kualifikasi
- Bachelor’s degree in Finance, Business Administration, Information Technology, or a related field.
- Minimum of 2-3 years of experience in customer support, preferably within the banking or fintech sector.
- Strong understanding of financial transactions, banking regulations, and payment systems.
- Excellent verbal and written communication skills in English.
- Ability to work under pressure and manage multiple tickets simultaneously.
- Proficiency in using CRM software and ticketing systems (e.g., Zendesk, Salesforce).