Deskripsi Pekerjaan
Are you ready to kickstart your career with a global leader in customer experience? Foundever, a renowned name with a presence in over 45 countries, is actively seeking enthusiastic and dedicated Customer Support Specialists to join our dynamic team in Pasig City. If you have a passion for helping others, thrive in a fast-paced environment, and are eager to make an immediate impact, this is the opportunity for you!
As an Onsite Customer Support Specialist, you will be the frontline ambassador for our clients, ensuring every customer interaction is positive and productive. Located conveniently at Ayala 30th, Pasig City, we offer a vibrant work culture, excellent growth opportunities, and a supportive team environment. We understand the importance of a smooth start, which is why we're offering a free Grab ride on your onsite reporting day to ensure you arrive comfortably and ready to shine!
Your primary mission will be to provide an exceptional customer experience by expertly responding to a diverse range of queries, resolving concerns, and skillfully managing escalations. At Foundever, we believe in empowering our employees with the tools and training needed to succeed, fostering a culture of continuous learning and professional development. We're looking for individuals who are not just looking for a job, but a career where they can grow, contribute, and truly make a difference. If you're ready to START ASAP and join a company that values its people, apply today!
Tanggung Jawab
- Deliver outstanding customer service by responding to inquiries via phone, email, and chat with professionalism and efficiency.
- Accurately identify customer needs, clarify information, research every issue, and provide solutions.
- Handle and resolve customer complaints, grievances, and escalations, ensuring a satisfactory outcome.
- Document all customer interactions and resolutions clearly and concisely in the CRM system.
- Maintain a high level of customer satisfaction by building rapport and providing attentive, empathetic support.
- Collaborate with team members and other departments to improve customer service processes and achieve organizational goals.
- Adhere strictly to company policies, procedures, and service level agreements (SLAs).
- Continuously update job knowledge by participating in educational opportunities and staying informed on product/service changes.
Kualifikasi
- High school diploma or equivalent required; a college degree or relevant certifications are a plus.
- Excellent verbal and written communication skills in English, with a clear and professional phone etiquette.
- Strong problem-solving abilities and critical-thinking skills to resolve complex customer issues effectively.
- A genuine customer-centric attitude with a passion for delivering exceptional service.
- Ability to work efficiently in a fast-paced, target-driven, and dynamic environment.
- Proficiency in basic computer applications, internet navigation, and the ability to learn new systems quickly.
- Previous experience in customer service, call center, or a client-facing role is an advantage.
- Must be willing to work full-time onsite at our Ayala 30th, Pasig City location.
- Availability to start immediately (ASAP).