Deskripsi Pekerjaan
Join Concentrix and become part of a dynamic team revolutionizing customer experiences! We're seeking passionate Customer Support Specialists for our exclusive Shaw account – a blended role combining inbound assistance and proactive outreach. As a key player in our community, you'll deliver exceptional service to Shaw customers across technology, billing, and account management. This position offers competitive compensation (up to ₱24,000/month), comprehensive training, and clear pathways for career growth in the customer service landscape. Leverage your problem-solving skills while working with industry-leading tools and processes to resolve inquiries efficiently. At Concentrix, we invest in your development through continuous learning opportunities and a supportive team environment where your contributions directly impact customer satisfaction and business success.
Tanggung Jawab
- Handle inbound customer inquiries via phone and email for Shaw accounts, resolving technical, billing, and service issues
- Proactively conduct outbound calls for account reviews, service upgrades, and customer satisfaction follow-ups
- Utilize CRM systems and knowledge bases to document interactions and maintain accurate records
- Collaborate with technical teams to resolve complex issues and escalate when necessary
- Meet performance metrics including call handling time, customer satisfaction scores, and first-contact resolution
- Continuously update product knowledge of Shaw services and industry best practices
- Identify opportunities for process improvements and share feedback with supervisors
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- Minimum 6 months customer service or call center experience
- Proficiency in English and Tagalog communication (written and verbal)
- Strong problem-solving skills with ability to multitask in fast-paced environments
- Basic computer literacy and familiarity with CRM platforms
- Ability to work flexible schedules including evenings/weekends as needed
- Customer-focused mindset with empathy and patience
- Willingness to undergo comprehensive training on Shaw products and services