Deskripsi Pekerjaan
Join SupportNinja as a CX Intelligence Production Specialist and revolutionize how businesses leverage AI-driven insights to enhance customer experiences. In this pivotal role, you'll orchestrate the end-to-end production of AI-assisted client reports, ensuring flawless execution from data ingestion to final delivery. You'll design and optimize workflows that streamline intelligence generation while maintaining rigorous quality standards through systematic cross-functional reviews. This position offers the unique opportunity to bridge cutting-edge AI technology with actionable business intelligence, directly impacting client success metrics.
Your expertise will drive the consistency and reliability of intelligence outputs that empower data-driven decisions. You'll collaborate with AI systems, data analysts, and client stakeholders to transform complex datasets into clear, compelling narratives. If you're passionate about operational excellence and thrive in dynamic environments where precision meets innovation, this role is your gateway to shaping the future of customer experience intelligence.
Tanggung Jawab
- Manage end-to-end production of AI-assisted client reports with strict adherence to quality and timelines
- Design, implement, and optimize workflows for intelligence generation and distribution
- Coordinate cross-functional reviews involving data scientists, analysts, and client partners
- Validate AI-generated outputs for accuracy, relevance, and business applicability
- Monitor production KPIs and implement continuous improvement initiatives
- Develop standardized templates and protocols for consistent intelligence delivery
- Collaborate with AI tools specialists to enhance automation and efficiency
- Document processes and maintain comprehensive audit trails for compliance
Kualifikasi
- Bachelor's degree in IT, Data Science, Business Analytics, or related field
- 3+ years experience in report production, workflow management, or intelligence operations
- Proficiency with AI-driven analytics platforms and data visualization tools
- Strong understanding of CX metrics and customer journey mapping
- Exceptional attention to detail with proven quality assurance methodologies
- Experience managing cross-functional teams and stakeholder communications
- Ability to translate complex data into actionable business insights
- Familiarity with Agile/Scrum methodologies for project management