Deskripsi Pekerjaan
Are you a dedicated individual looking to kickstart your career in the vibrant hospitality industry? Family Nest is seeking a dynamic Daily Worker Front Office Attendant to join our team in the beautiful island of Bali. In this role, you will serve as the first point of contact for our guests, playing a crucial part in shaping their initial impression of our brand.
Our ideal candidate is a people person with a proactive attitude, ready to ensure that every guest feels welcomed, valued, and well taken care of. You will be responsible for the smooth operation of the front desk, ensuring efficiency and warmth in all interactions. If you are ready to contribute to a positive work environment and deliver exceptional guest experiences, we want to hear from you.
Join us in creating unforgettable moments for travelers in one of the world's most stunning destinations.
Tanggung Jawab
- Welcoming and greeting guests warmly upon arrival and departure with a smile.
- Efficiently managing the check-in and check-out processes using hotel management software.
- Answering incoming phone calls and emails professionally, directing inquiries to the appropriate department.
- Assisting guests with luggage handling, providing local information, and directions.
- Maintaining the cleanliness, tidiness, and organization of the front desk area and lobby.
- Resolving guest complaints or issues promptly to ensure high satisfaction levels.
- Updating guest profiles and maintaining accurate records in the database.
Kualifikasi
- High school diploma or equivalent educational background.
- Previous experience in a front desk or customer service role is a plus but not required.
- Strong interpersonal and communication skills with a pleasant and approachable demeanor.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Basic English proficiency is preferred for communicating with international guests.
- Physically fit to perform front desk duties and assist with luggage when necessary.
- Willingness to work flexible shifts, including weekends, nights, and public holidays.