Deskripsi Pekerjaan
Join Equinix, the world's leading digital infrastructure company, as a Data Center Customer Operations III in the vibrant hub of Iskandar Puteri, Johor. We are seeking a results-oriented professional who excels in managing complex customer relationships and driving operational excellence within a high-availability data center environment. In this role, you will be instrumental in ensuring our customers achieve their digital transformation goals by providing top-tier service and strategic support.
Equinix is more than just a data center provider; we are a community of innovators. We value bold ideas and believe that human connection is the key to driving success. As part of our Operations team, you will oversee critical facility functions, manage customer account deliverables, and ensure compliance with global standards. If you are passionate about infrastructure, customer success, and leading teams in a dynamic setting, this is your opportunity to shape your future with us.
Tanggung Jawab
- Manage and oversee the end-to-end customer account lifecycle, ensuring service delivery meets Equinix standards.
- Coordinate daily facility operations, including access control, environmental monitoring, and maintenance activities.
- Act as the primary point of contact for customer escalations, ensuring timely and effective resolution of issues.
- Conduct regular facility audits and compliance checks to maintain safety and operational integrity.
- Analyze operational data to identify trends and implement process improvements for enhanced efficiency.
- Liaise with engineering teams to execute capital projects and routine facility upgrades.
- Prepare comprehensive operational reports and provide strategic insights to senior management.
Kualifikasi
- Bachelor's degree in Engineering, Business Administration, or a related field.
- Minimum of 5 years of experience in data center operations, customer service management, or facility management.
- Strong leadership skills with the ability to motivate and guide operational teams.
- Excellent verbal and written communication skills in English and Malay.
- Deep understanding of data center infrastructure, HVAC systems, and electrical distribution.
- Ability to work flexible hours, including nights, weekends, and holidays as required.
- Proficiency in using CRM software and data analysis tools.