Deskripsi Pekerjaan
We are seeking a dedicated and technically proficient Data Centre Engineer (Level 1) to join the team at Exitra Sdn Bhd. In this critical role, you will serve as the first line of defense in maintaining our IT infrastructure, ensuring seamless Data Centre operations, and delivering high-quality IT helpdesk support. You will be responsible for managing incident resolution and coordinating with vendors to ensure that all systems run efficiently.
Our ideal candidate is a proactive problem solver who thrives in a shift-based environment. You will perform continuous monitoring to meet strict SLA targets, ensuring maximum uptime and system stability. If you possess a strong understanding of IT operations and are committed to maintaining the highest standards of service, we encourage you to apply.
Tanggung Jawab
- Monitor Data Centre hardware, power distribution units (PDUs), and cooling systems to ensure optimal performance.
- Provide Level 1 technical support and resolve IT helpdesk tickets promptly.
- Perform routine health checks, logging, and reporting on equipment status and alerts.
- Coordinate with third-party vendors for maintenance, repairs, and equipment upgrades.
- Adhere to strict shift schedules and maintain accurate shift handover logs.
- Ensure compliance with safety, security, and environmental regulations within the Data Centre.
- Assist in capacity planning and basic server configuration tasks.
Kualifikasi
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.
- Minimum of 1-2 years of experience in Data Centre operations, IT Support, or Helpdesk.
- Familiarity with ITIL framework and incident management processes.
- Strong troubleshooting skills for hardware, networking, and operating systems.
- Ability to work rotating shifts and remain alert during night duties.
- Excellent communication skills to interact with vendors and internal stakeholders.
- Certification in CompTIA A+, CCNA, or Data Centre basics is a plus.