Deskripsi Pekerjaan
Join Capital One's dynamic team as a Data Manager for Extended Operations (Well Managed Solutions) and become the cornerstone of our data integrity initiatives. In this pivotal role, you'll bridge the gap between US leadership and our Philippines pod, ensuring seamless adherence to global WMS data standards while driving operational excellence. You'll be instrumental in maintaining data accuracy across customer service channels, implementing robust governance frameworks, and optimizing data workflows that directly impact business outcomes.
This position offers a unique opportunity to work at the intersection of technology and business operations, where your expertise will shape how we manage critical information assets. You'll collaborate with cross-functional teams to resolve data discrepancies, develop quality control protocols, and support strategic initiatives that enhance customer experiences. If you're passionate about transforming data into actionable insights and thrive in fast-paced environments, this role is your gateway to making a measurable impact.
Tanggung Jawab
- Act as primary technical liaison between US leadership and Philippines pod for WMS data standards
- Implement and maintain global data governance frameworks
- Monitor data quality across customer service operations
- Develop data management protocols and best practices
- Collaborate with cross-functional teams on data initiatives
- Resolve data discrepancies and ensure system integrity
- Generate comprehensive data quality reports
- Optimize data workflows for operational efficiency
Kualifikasi
- Bachelor's degree in Computer Science, Data Management, or related field
- 3+ years of experience in data management or analytics
- Strong knowledge of data governance frameworks
- Experience with WMS (Well Managed Solutions) systems
- Proficiency in data quality tools (e.g., Informatica, Talend)
- Excellent cross-cultural communication skills
- Problem-solving mindset with attention to detail
- Ability to work with US-based stakeholders across time zones