Deskripsi Pekerjaan
Join Pontoon Philippines, Inc. as a Data Support Administrator and become a vital part of our Vendor Management System team. In this role, you will serve as the primary administrator for our Vendor Management System while providing second-level technical support to ensure seamless operations across our US-based business hours.
This is an excellent opportunity for a detail-oriented professional who thrives in a fast-paced environment and possesses strong analytical skills. You will be responsible for maintaining data integrity, resolving complex technical issues, and collaborating with cross-functional teams to optimize system performance.
At Pontoon Philippines, we value innovation, teamwork, and professional growth. As part of our ICT team, you will contribute to meaningful projects that impact business success while developing your career in a global enterprise environment.
Tanggung Jawab
- Administer and maintain the Vendor Management System, ensuring optimal performance and data accuracy
- Provide second-level technical support, troubleshooting complex issues and escalations from Level 1 support
- Manage vendor data imports, exports, and integrations while maintaining data integrity
- Collaborate with cross-functional teams to identify system improvements and implement best practices
- Create and maintain comprehensive documentation for system processes and procedures
- Monitor system analytics and generate reports for management review
- Train and mentor junior team members on system functionalities
- Ensure compliance with company policies and industry regulations
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or related field
- Minimum 2-3 years of experience in data administration or system support roles
- Strong proficiency in database management and SQL querying
- Excellent problem-solving and analytical skills
- Effective communication skills in English, both written and verbal
- Experience with Vendor Management Systems is an advantage
- Ability to work independently and manage multiple priorities
- Willingness to work during US hours (night shift)