Deskripsi Pekerjaan
Are you a persuasive communicator with a knack for problem-solving? Cornerstone Global Partners is seeking a dedicated Debt Collection Officer to join our team, supporting a world-leading e-commerce platform. In this role, you will play a vital part in maintaining the financial health of our client by engaging with customers to facilitate timely payments and resolve outstanding accounts with professionalism and empathy.
This is a 1-year renewable contract position based in the vibrant hub of Mid Valley City, Kuala Lumpur. We are looking for high-energy individuals who thrive in a fast-paced environment and are committed to delivering excellence. If you are looking to build your career in a dynamic corporate environment with a top-tier recruitment partner, this is the perfect opportunity for you.
Tanggung Jawab
- Perform outbound calls to customers to follow up on overdue payments and account settlements.
- Negotiate payment plans and settlements while adhering to company policies and debt collection regulations.
- Provide exceptional customer service by addressing payment-related inquiries and resolving disputes.
- Maintain accurate and up-to-date documentation of all communication and payment arrangements in the CRM system.
- Achieve daily and monthly collection targets while maintaining high standards of professionalism.
- Identify barriers to payment and work collaboratively with the team to propose effective solutions.
- Ensure compliance with legal requirements and data protection policies during all customer interactions.
Kualifikasi
- Minimum SPM or Diploma holder in any field.
- Previous experience in debt collection, customer service, or a call center environment is highly preferred.
- Strong verbal and written communication skills in English and Bahasa Malaysia (fluency in Mandarin is an added advantage).
- Strong negotiation and conflict resolution skills.
- Ability to work under pressure and meet strict performance-based KPIs.
- High level of integrity, reliability, and professional conduct.
- Proficiency in Microsoft Office and basic computer navigation skills.