Deskripsi Pekerjaan
Join our dynamic team as a Debt Collector at a licensed moneylender and play a crucial role in our financial services operations. As a Debt Collector, you will be responsible for managing overdue accounts, following up on repayments, and handling customer recovery cases with professionalism and empathy. This full-time position offers a competitive salary of $2,000 - $3,000 per month, plus a transport allowance to support your daily commute.
We are seeking a results-driven individual with excellent communication skills and a strong understanding of debt collection practices. In this role, you will interact directly with clients to negotiate repayment plans, resolve payment issues, and ensure the timely collection of outstanding debts. Your ability to maintain professionalism while dealing with sensitive situations will be key to your success.
Our company values integrity, teamwork, and customer satisfaction. We provide comprehensive training and ongoing support to help you excel in your role. If you are a motivated individual with a keen eye for detail and a commitment to achieving targets, we encourage you to apply for this opportunity to grow your career in the financial services sector.
Tanggung Jawab
- Manage and follow up on overdue accounts to ensure timely repayment
- Conduct effective communication with clients regarding outstanding debts
- Develop and implement repayment plans tailored to individual client situations
- Document all collection activities and maintain accurate records
- Collaborate with team members to resolve complex customer recovery cases
- Adhere to all legal and ethical guidelines in debt collection practices
- Meet monthly collection targets and performance metrics
- Provide regular updates to management on collection activities and progress
Kualifikasi
- Previous experience in debt collection, customer service, or related field preferred
- Excellent verbal and written communication skills
- Strong negotiation and conflict resolution abilities
- Ability to work independently and as part of a team
- Proficiency in using collection software and MS Office applications
- Knowledge of debt collection regulations and best practices
- High level of integrity and professionalism
- Ability to handle sensitive situations with empathy and discretion