Deskripsi Pekerjaan
Are you a retail leader with a passion for fashion and a drive for excellence? H&M is looking for a dynamic Department Manager to join our team at our Avenue K location. As a Department Manager, you are the backbone of our store operations, ensuring that our customers receive an exceptional brand experience every time they step through our doors.
In this role, you will be responsible for driving sales, managing team performance, and maintaining the high visual standards that H&M is known for globally. You will lead by example, foster a culture of inclusivity and growth, and ensure your department meets commercial targets. If you are customer-focused, results-driven, and ready to take the next step in your retail career with a global fashion leader, we want to hear from you.
Tanggung Jawab
- Lead and coach your team to provide outstanding customer service and increase sales performance.
- Oversee daily store operations, including inventory management, merchandising, and stock replenishment.
- Ensure the department consistently reflects H&M’s global visual identity and store standards.
- Analyze sales reports and KPIs to identify opportunities for growth and department optimization.
- Manage staff scheduling and training to ensure optimal coverage and team development.
- Handle customer escalations professionally while maintaining brand reputation.
- Collaborate with the Store Manager to implement commercial campaigns and seasonal launches.
Kualifikasi
- At least 3-5 years of retail management experience, preferably in a fast-paced fashion environment.
- Strong leadership skills with a proven ability to motivate and develop a diverse team.
- Results-oriented mindset with a clear understanding of sales KPIs and financial reporting.
- Excellent communication and interpersonal skills in English and Malay.
- Strong problem-solving skills and the ability to work effectively under pressure.
- A genuine interest in fashion and staying up-to-date with current retail trends.
- Flexibility to work shifts, including weekends and public holidays as per retail requirements.