Deskripsi Pekerjaan
Join our dynamic financial services team as a Desk Collection Officer where you'll play a pivotal role in maintaining our institution's financial health. This office-based position offers an exciting opportunity for target-driven professionals to make tangible impacts through strategic debt recovery initiatives. You'll navigate complex payment scenarios while building lasting client relationships, all within a fast-paced banking environment. Ideal for detail-oriented individuals with strong negotiation skills, this role combines analytical rigor with interpersonal excellence to ensure optimal portfolio performance.
We offer competitive compensation and a collaborative culture where your contributions directly influence organizational success. If you thrive in goal-oriented settings and possess the tenacity to resolve financial challenges, this position provides a clear pathway for professional growth within Indonesia's thriving financial sector.
Tanggung Jawab
- Manage and prioritize overdue account portfolios to maximize recovery rates
- Initiate contact with delinquent clients via phone, email, and correspondence
- Negiate payment arrangements and settlement agreements within compliance guidelines
- Maintain detailed documentation of collection activities in CRM systems
- Collaborate with credit and legal teams on complex recovery cases
- Generate weekly/monthly performance reports and trend analysis
- Adhere to regulatory requirements and internal collection policies
Kualifikasi
- Bachelor's degree in Finance, Economics, or Business Administration
- Minimum 2 years' experience in banking/financial collections
- Strong verbal communication and negotiation abilities
- Proficiency in CRM software and MS Office Suite
- Understanding of Indonesian financial regulations
- Ability to work independently in target-driven environment
- Proven track record of meeting collection KPIs