Deskripsi Pekerjaan
Are you a persuasive communicator with a knack for financial solutions? Indium Dynamics Solutions, a premier outsourcing firm in Jakarta, is looking for a driven Desk Collection Officer to join our high-performing team. In this role, you will be the voice of our client's financial recovery department, managing accounts and ensuring professional communication with customers regarding their payment obligations.
We are looking for individuals who can maintain a balance between empathy and firm professionalism. If you are detail-oriented, have excellent phone etiquette, and are motivated by achieving targets, we invite you to grow your career with us in a fast-paced environment where your performance is recognized and rewarded.
Tanggung Jawab
- Conduct professional outbound calls to customers regarding outstanding account balances.
- Provide clear explanations of payment terms and assist customers in resolving payment delays.
- Document all customer interactions accurately in the internal database.
- Negotiate payment schedules while adhering to company policies and financial regulations.
- Collaborate with the collection team to meet and exceed monthly recovery targets.
- Handle customer inquiries and address concerns with patience and solution-oriented thinking.
- Maintain a high standard of professional conduct and confidentiality at all times.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or equivalent.
- Fresh graduates are welcome to apply; previous experience in call centers, telesales, or debt collection is a plus.
- Strong verbal communication skills in Bahasa Indonesia with a clear and professional tone.
- Proficiency in basic computer operation and database management.
- Resilient personality with a target-driven mindset.
- Able to work under pressure and manage challenging conversations effectively.
- Availability to be stationed in Jakarta Selatan.