Deskripsi Pekerjaan
We are looking for a dedicated and target-oriented professional to join our team as a Desk Collection Officer. In this contract role, you will play a crucial part in our Banking & Financial Services operations by managing the recovery of outstanding accounts. This position requires a strong work ethic, excellent communication skills, and the ability to work effectively from our office in Tangerang Selatan. If you are ready to drive results and excel in a high-performance environment, we encourage you to apply.
Tanggung Jawab
- Conduct follow-up calls, emails, and SMS to customers regarding overdue payments and account statements.
- Negotiate repayment plans and settlements with defaulters to recover outstanding balances effectively.
- Document all collection activities accurately in the company database and CRM systems.
- Identify potential risks and escalate complex cases to the credit management team for further action.
- Ensure strict compliance with all banking regulations, internal policies, and legal requirements.
- Prepare and submit daily, weekly, and monthly collection performance reports.
- Maintain a professional demeanor while handling difficult conversations with customers.
Kualifikasi
- Minimum 1 year of experience in debt collection, credit recovery, or customer service.
- Strong negotiation and persuasive communication skills.
- Ability to work independently and achieve monthly collection targets.
- Fluency in Bahasa Indonesia and English (both verbal and written).
- High school diploma or Bachelor’s degree in Finance, Banking, or related fields.
- Proficient in using Microsoft Office applications (Excel, Word).
- Resilience, patience, and problem-solving mindset.