Deskripsi Pekerjaan
Are you a fresh graduate looking to kickstart your career in the financial services sector? PT Mitra Koleksi Mandiri is seeking a motivated, communicative, and persistent Desk Collection Officer to join our dynamic team in Bekasi. In this role, you will play a crucial part in our financial operations by maintaining healthy credit portfolios through professional communication and negotiation.
We are looking for individuals who are not only target-oriented but also possess excellent problem-solving skills. You will be responsible for managing accounts, providing guidance to customers regarding their payment obligations, and ensuring that our collection targets are met consistently. If you are eager to learn, resilient under pressure, and have a passion for customer engagement, we invite you to grow your professional career with us.
Tanggung Jawab
- Conduct professional collection activities via telephone to customers with outstanding payments.
- Negotiate payment terms and schedules to ensure accounts are brought current.
- Monitor and follow up on customer payment promises to ensure compliance.
- Maintain accurate and detailed records of all collection interactions in the company database.
- Work collaboratively with the team to achieve individual and departmental collection targets.
- Identify and escalate complex accounts to senior management for further review.
- Provide excellent customer service while maintaining a firm but professional tone.
Kualifikasi
- Minimum Diploma (D3) or Bachelor's degree (S1) from any field.
- Fresh graduates are highly encouraged to apply; prior experience in debt collection or customer service is a plus.
- Possess strong verbal communication skills and a persuasive personality.
- Resilient, disciplined, and comfortable working in a target-driven environment.
- Proficient in using Microsoft Office suite (Excel, Word) and basic computer operation.
- Able to remain calm and professional under pressure or when dealing with difficult customers.
- High integrity, honest, and strictly adherent to company policy and industry regulations.