Deskripsi Pekerjaan
Join Turnaround Asset Indonesia as a Desk Collection Recovery Specialist and play a pivotal role in our financial services division. In this dynamic position, you will be responsible for managing overdue accounts through systematic follow-up using multiple communication channels. This role requires exceptional interpersonal skills, financial acumen, and a proactive approach to debt recovery. You'll maintain accurate records of collection activities, analyze payment patterns, and develop customized recovery strategies while ensuring compliance with regulatory standards. The ideal candidate thrives in fast-paced environments and contributes significantly to our company's financial health by minimizing bad debt losses.
Tanggung Jawab
- Conduct systematic client outreach via phone, WhatsApp, and email for overdue account recovery
- Monitor and document account statuses, payment histories, and collection progress
- Develop personalized recovery strategies based on client profiles and payment behaviors
- Collaborate with legal and compliance teams on complex recovery cases
- Generate detailed collection reports and performance metrics for management review
- Maintain accurate documentation of all collection activities in company systems
- Adhere to ethical collection practices and regulatory guidelines
Kualifikasi
- Minimum 1-2 years of experience in collections, credit control, or financial services
- Proficiency in communication tools (phone, WhatsApp, email) and CRM systems
- Strong negotiation and conflict resolution skills
- Basic understanding of financial regulations and debt collection ethics
- Ability to work independently with minimal supervision
- Excellent documentation and record-keeping abilities
- Proficient in Microsoft Office Suite