Deskripsi Pekerjaan
Join our dynamic team as a Desk Collection Specialist at Debito Korporindo Utama, where you'll play a pivotal role in maintaining our financial health by ensuring timely repayments. In this customer-facing position, you'll be responsible for professionally managing overdue accounts through strategic communication and negotiation. You'll leverage your interpersonal skills to build rapport with clients while adhering to regulatory standards and company protocols. This role offers a unique opportunity to develop expertise in credit management and financial compliance within Indonesia's growing banking sector. We provide comprehensive training and a supportive environment for career growth, making it ideal for motivated individuals seeking long-term stability in the financial services industry.
Tanggung Jawab
- Conduct daily follow-up calls with customers to collect overdue payments
- Maintain accurate records of customer communications and payment statuses
- Develop customized payment plans for delinquent accounts
- Collaborate with credit teams to resolve payment disputes
- Prepare detailed collection reports for management review
- Ensure compliance with banking regulations and company policies
- Identify high-risk accounts for escalation to senior management
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 1 year experience in collections or customer service
- Strong negotiation and communication skills in Bahasa Indonesia
- Proficiency in MS Office and collection software
- Ability to work independently under pressure
- Detail-oriented with excellent organizational skills
- Basic understanding of financial regulations