Deskripsi Pekerjaan
Are you a persuasive communicator with a passion for financial services? Aura Universal Rasi is currently seeking a highly motivated and results-oriented Desk Collection Staff to join our team in Jakarta Selatan. In this role, you will play a critical part in maintaining the financial health of our organization by managing outbound communications and facilitating payment resolutions for our valued clients.
We are looking for a professional who thrives in a fast-paced environment and possesses the resilience to handle sensitive financial conversations with empathy and diplomacy. If you are detail-oriented, have excellent negotiation skills, and want to build a career within the dynamic banking and financial services sector, we invite you to apply.
Tanggung Jawab
- Perform outbound collection calls to clients regarding overdue accounts while maintaining professional standards.
- Negotiate payment plans and settlements in accordance with company policies and financial regulations.
- Document all collection activities accurately in the database to ensure a clear audit trail.
- Monitor and track assigned portfolios to identify high-risk accounts and prioritize collection efforts.
- Address client inquiries regarding account status and assist in resolving billing discrepancies.
- Collaborate with the finance team to ensure daily collection targets and KPIs are consistently met.
- Provide regular reporting on collection progress and escalate complex cases to management.
Kualifikasi
- Minimum Diploma (D3) degree in any field, preferably Finance, Management, or Accounting.
- Proven experience in collections, customer service, or telemarketing is a significant advantage.
- Excellent verbal communication and negotiation skills in Bahasa Indonesia; English proficiency is a plus.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in Microsoft Office Suite and general computer literacy.
- Strong sense of integrity, discipline, and commitment to data confidentiality.
- Ability to work full-time in Jakarta Selatan and demonstrate high reliability.