Deskripsi Pekerjaan
Join SamaKita's dynamic team as a Desk Collection Staff in Yogyakarta and play a crucial role in our financial services operations. In this position, you will be responsible for managing customer payment collections and monitoring assigned accounts to identify payment delinquencies. You'll work closely with customers to resolve outstanding balances while maintaining positive relationships and ensuring compliance with company policies. This role requires strong communication skills, financial acumen, and a customer-focused approach to effectively handle payment inquiries and negotiate repayment solutions. You'll collaborate with internal teams to document collection activities, update account statuses, and contribute to improving our overall debt recovery processes. If you're detail-oriented and thrive in a fast-paced environment, this position offers an excellent opportunity to develop your career in the banking and financial services sector.
Tanggung Jawab
- Conduct in-person payment collection activities for assigned customer accounts
- Monitor account statuses to identify and track payment delinquencies
- Communicate with customers regarding outstanding balances and payment options
- Document collection activities and maintain accurate account records
- Collaborate with internal teams to resolve payment discrepancies
- Prepare daily collection reports and performance summaries
- Adhere to company policies and regulatory compliance standards
Kualifikasi
- Minimum high school diploma (SMA/SMK) or equivalent
- 1-2 years of experience in collections or customer service
- Strong communication and negotiation skills
- Basic knowledge of financial services and debt collection practices
- Proficiency in using office software and collection management systems
- Ability to work independently and handle sensitive customer situations
- Good problem-solving skills and attention to detail
- Willingness to work in Yogyakarta location