Deskripsi Pekerjaan
PinjamanGo is seeking a dynamic and results-oriented Desk Collection Supervisor (Vendor Management) to join our expanding team in Jakarta. In this pivotal role, you will be responsible for overseeing the performance of our third-party collection partners, ensuring that all recovery strategies align with company policies, regulatory standards, and service level agreements (SLAs).
The ideal candidate possesses strong leadership skills, a deep understanding of collection workflows, and the ability to maintain a balance between aggressive recovery targets and high-quality customer service standards. You will act as the bridge between PinjamanGo and our vendors, monitoring daily performance metrics, identifying operational bottlenecks, and implementing corrective strategies to optimize productivity. If you are passionate about financial operations and excel in vendor performance management, we invite you to grow your career with us in the thriving fintech sector.
Tanggung Jawab
- Supervise and monitor the daily operational performance of external collection vendors to ensure targets are met.
- Implement and oversee collection strategies, ensuring compliance with OJK regulations and internal company policies.
- Conduct regular performance reviews and quality assurance audits on vendor calls and documentation.
- Act as the primary point of contact for vendor escalations and resolve operational disputes efficiently.
- Analyze collection data and performance reports to identify trends and suggest improvements in recovery workflows.
- Provide regular reporting to senior management regarding collection efficiency and vendor productivity.
- Conduct periodic training sessions for vendor teams to ensure alignment with company quality standards.
Kualifikasi
- Bachelor’s degree in Business Administration, Finance, Law, or a related field.
- Minimum 3-5 years of experience in credit collection, with at least 1-2 years in a supervisory or vendor management role.
- Strong understanding of debt collection processes and relevant financial regulations in Indonesia.
- Excellent communication, negotiation, and conflict resolution skills.
- Proven ability to analyze performance metrics and provide actionable insights.
- Proficiency in Microsoft Excel or other data analysis tools.
- Ability to work effectively in a fast-paced, target-driven fintech environment.