Deskripsi Pekerjaan
Are you a dedicated professional with a knack for building relationships and ensuring financial compliance? Daya Karsa Abadi is seeking a skilled Desk Collector to join our dynamic team in Jakarta Raya. In this role, you will play a crucial part in our collections process, managing account inquiries and facilitating timely payments from our valued customers.
We are looking for an individual who is not only detail-oriented but also possesses the soft skills necessary to handle sensitive financial discussions with empathy and professionalism. You will be responsible for reviewing account status, communicating effectively with debtors, and implementing strategies to recover outstanding debts while maintaining a positive brand image for the company. If you are driven by results and excel in a fast-paced banking environment, we want to hear from you.
Tanggung Jawab
- Conduct regular follow-up calls and emails to customers regarding outstanding balances and overdue accounts.
- Analyze customer account statements to identify discrepancies and payment patterns.
- Negotiate payment arrangements, settlements, and restructuring plans with clients to ensure debt recovery.
- Update the internal CRM system with accurate and up-to-date customer information and interaction logs.
- Prepare and send formal demand letters, reminders, and notices to customers as required.
- Resolve customer inquiries and complaints related to billing statements, fees, and payment methods.
- Maintain strict confidentiality of all customer financial and personal data in compliance with regulations.
Kualifikasi
- Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related field.
- Minimum of 1-2 years of proven experience in collections, credit control, or customer service.
- Strong communication skills, both verbal and written, in English.
- Proficiency in using CRM software (e.g., Salesforce, SAP) and Microsoft Office Suite.
- Ability to work independently, meet daily collection targets, and handle rejection professionally.
- Basic understanding of financial regulations, banking compliance, and debt recovery procedures.
- High level of integrity, patience, and problem-solving abilities.