Deskripsi Pekerjaan
Join Artha Permata Makmur's dynamic collections team as a Desk Collector and become a vital contributor to our financial ecosystem. This pivotal role requires you to manage overdue accounts with precision and professionalism, ensuring the company maintains healthy cash flow while preserving customer relationships. You'll conduct systematic follow-ups via phone, email, and written communications to negotiate payment arrangements, resolve disputes, and minimize credit risks.
As a key player in our financial services division, you'll leverage analytical skills to assess payment histories, identify trends, and recommend solutions to prevent future delinquencies. This position offers growth opportunities within Indonesia's expanding banking sector, where your expertise in debt recovery directly impacts our operational efficiency and customer satisfaction metrics.
Artha Permata Makmur provides comprehensive training on compliance with financial regulations and industry best practices. We seek individuals who thrive in deadline-driven environments and possess the empathy to navigate sensitive financial conversations while upholding our ethical collection standards.
Tanggung Jawab
- Systematically contact customers with overdue accounts using multiple communication channels
- Negotiate payment plans and settlement terms while maintaining positive customer relationships
- Maintain accurate documentation of all collection activities and customer interactions
- Prepare detailed reports on collection performance, recovery rates, and aging accounts
- Collaborate with credit management team to implement risk mitigation strategies
- Ensure all collection activities comply with financial regulations and company policies
- Identify opportunities for process improvements in collections workflows
Kualifikasi
- High school diploma or bachelor's degree in Finance, Economics, or related field
- Minimum 1-2 years of experience in credit collections or customer service
- Strong negotiation skills with ability to resolve payment disputes diplomatically
- Proficiency in MS Office and collection management software (e.g., SAP, Oracle)
- Deep understanding of Indonesian banking regulations and debt collection practices
- Excellent verbal communication skills in Bahasa Indonesia and English
- Ability to work under pressure while maintaining professionalism and empathy