Deskripsi Pekerjaan
Are you a highly motivated and technically proficient Desktop Engineer looking to make a significant impact in a dynamic IT environment? PERSOL, a leading name in talent solutions, is seeking a dedicated Desktop Engineer to join our team, supporting our valued clients in Ang Mo Kio, Singapore. This is an exceptional opportunity to enhance your career, providing critical IT assistance to end-users and ensuring the seamless operation of their technical infrastructure.
As a Desktop Engineer, you will be the frontline hero for all client platform-related issues. Your expertise will be crucial in troubleshooting a wide array of hardware and software problems, resolving incidents swiftly, and fulfilling service requests efficiently. You'll play a pivotal role in maintaining high levels of user satisfaction and productivity by delivering prompt, professional, and effective IT support. If you thrive on solving complex technical challenges, enjoy interacting with users, and are committed to maintaining robust IT systems, we invite you to apply.
This role offers exposure to diverse technologies and environments, making it ideal for a proactive individual eager to grow their technical skill set. Join PERSOL and contribute to a culture of excellence, where your contributions are valued, and your professional development is supported.
Tanggung Jawab
- Provide first and second-level technical support to end-users for hardware, software, and network-related issues, both on-site and remotely.
- Diagnose, troubleshoot, and resolve issues related to client platforms, including desktops, laptops, mobile devices, printers, and peripherals.
- Install, configure, and maintain operating systems (Windows, macOS) and a variety of business applications and productivity suites.
- Manage user accounts, permissions, and access controls within Active Directory or other identity management systems.
- Respond to incident tickets and service requests in a timely manner, ensuring adherence to established Service Level Agreements (SLAs).
- Perform routine IT asset management tasks, including tracking, deployment, and decommissioning of hardware and software.
- Create and maintain comprehensive documentation for IT procedures, troubleshooting guides, and knowledge base articles.
- Collaborate with other IT teams and vendors to escalate and resolve complex technical problems.
Kualifikasi
- Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related technical field.
- Minimum of 2-3 years of proven experience in a Desktop Support, IT Helpdesk, or Technical Support role.
- Strong proficiency in troubleshooting and supporting Windows operating systems (Windows 10/11) and Microsoft Office 365 applications.
- Solid understanding of network fundamentals (TCP/IP, DNS, DHCP) and basic network troubleshooting.
- Experience with hardware installation, configuration, and repair for desktops, laptops, and printers.
- Familiarity with IT service management (ITSM) tools and processes (e.g., incident management, service request fulfillment).
- Excellent communication, interpersonal, and customer service skills, with a strong user-centric approach.
- Ability to work independently with minimal supervision and effectively manage multiple priorities in a fast-paced environment.