Deskripsi Pekerjaan
Join JK Technology's dynamic IT team as a Desktop/IT Support Engineer and become the backbone of our enterprise operations. In this critical role, you'll diagnose and resolve complex technical challenges across desktop hardware, software, and network infrastructure. We're seeking a proactive problem-solver passionate about delivering exceptional user experiences while maintaining robust system security. You'll collaborate with cross-functional teams to implement cutting-edge solutions, optimize IT workflows, and ensure seamless operations for 500+ users. With competitive compensation and growth opportunities in a fast-paced environment, you'll sharpen your expertise in systems administration, cybersecurity protocols, and emerging technologies. If you thrive in challenging scenarios and excel at translating technical solutions into business value, this is your chance to accelerate your career with a forward-thinking tech leader.
Tanggung Jawab
- Diagnose and resolve desktop hardware/software issues including OS malfunctions, peripheral connectivity problems, and application errors
- Deploy, configure, and maintain Windows/macOS systems with enterprise software installations and updates
- Manage user accounts, permissions, and access controls while enforcing IT security policies
- Document technical procedures, solutions, and asset inventories using ITSM best practices
- Provide tier-2 support for network connectivity, VPN setups, and cloud service integrations
- Coordinate hardware/software upgrades, migrations, and system decommissioning projects
- Train users on new technologies and troubleshoot complex technical escalations
Kualifikasi
- Associate/Bachelor's degree in Computer Science, IT, or related technical field
- 2+ years of experience in desktop support, helpdesk, or IT operations
- Expert proficiency in Windows 10/11 and macOS administration
- Strong knowledge of network protocols (TCP/IP, DNS, DHCP) and troubleshooting tools
- Experience with Active Directory, group policies, and endpoint management
- CompTIA A+/Network+ or equivalent certifications preferred
- Excellent communication skills with ability to translate technical concepts for non-technical users
- Ability to prioritize tasks in high-pressure environments with competing deadlines