Deskripsi Pekerjaan
Are you looking to kickstart your career in Information Technology? TTEC is seeking a dedicated Desktop Support Associate Technician to join our growing team in Manila City, Metro Manila. In this pivotal role, you will serve as the technical backbone for our operations, ensuring our employees have the tools they need to succeed. You will be responsible for diagnosing and resolving hardware and software issues, managing asset inventories, and providing exceptional first-level technical support. We offer a collaborative environment where your technical skills will be challenged and developed.
Tanggung Jawab
- Provide Tier 2 technical support for desktops, laptops, and peripherals.
- Diagnose and troubleshoot hardware and software malfunctions efficiently.
- Install, configure, and update operating systems and applications.
- Maintain accurate inventory records of all IT assets and equipment.
- Document technical issues and resolutions in the knowledge base.
- Assist in network troubleshooting and connectivity support.
- Collaborate with Senior Technicians to escalate and resolve complex issues.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Minimum of 1-2 years of experience in IT technical support or a similar role.
- Proficient in Microsoft Office Suite and Windows operating systems.
- Strong understanding of computer hardware components and peripherals.
- Excellent verbal and written communication skills in English.
- Ability to work in a fast-paced BPO environment with shifting schedules.
- Certification in CompTIA A+ or equivalent is a plus.