Deskripsi Pekerjaan
Join TTEC's dynamic IT team as a Desktop Support Associate Technician and become the backbone of our digital infrastructure! This critical role empowers you to solve complex technical challenges while ensuring seamless operations for our users. You'll work closely with senior technicians to diagnose and resolve hardware/software failures, implement system updates, and maintain optimal workstation performance. Your expertise will directly impact productivity across the organization through proactive troubleshooting and user education. This position offers growth opportunities in network administration and systems management within a globally recognized technology company.
Tanggung Jawab
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripheral devices
- Document all service tickets, changes, and resolutions in ITSM systems
- Collaborate with senior technicians to escalate complex problems
- Conduct routine system maintenance and security updates
- Train users on software applications and IT best practices
- Monitor system performance and identify optimization opportunities
Kualifikasi
- Associate degree in Computer Science or IT-related field
- 1-2 years of desktop support experience
- Proficiency in Windows OS and Microsoft Office Suite
- Strong hardware troubleshooting skills (PCs, printers, peripherals)
- Excellent communication and customer service abilities
- CompTIA A+ or similar certification preferred
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to work independently and prioritize tasks