Deskripsi Pekerjaan
Join Masters Career Consultancy Pte Ltd as a Desktop Support Engineer and accelerate your career growth! We're seeking a technically skilled professional to provide exceptional IT support across our West Region operations. This role offers excellent career progression opportunities, allowing you to develop expertise in enterprise-level infrastructure while contributing to a dynamic team environment. You'll gain hands-on experience with cutting-edge technologies while maintaining critical systems that drive business success.
As a key member of our IT department, you'll be instrumental in ensuring seamless desktop operations for all employees. We value problem-solvers who thrive in fast-paced settings and are committed to delivering outstanding user experiences. With competitive compensation and structured advancement pathways, this position is ideal for motivated professionals aiming to build a long-term career in IT infrastructure support.
Tanggung Jawab
- Provide comprehensive technical support for desktop hardware, software, and peripheral devices
- Diagnose and resolve complex system issues including OS crashes, network connectivity problems, and application errors
- Install, configure, and maintain Windows/macOS operating systems and enterprise software
- Manage user accounts, permissions, and access controls across Active Directory
- Document technical procedures, incident reports, and system configurations
- Collaborate with network and security teams to implement best practices
- Train end-users on new technologies and provide ongoing IT guidance
Kualifikasi
- Diploma in Computer Science, IT, or related technical field
- 1-3 years of desktop support or helpdesk experience
- Proficiency in Windows 10/11 and macOS troubleshooting
- Strong knowledge of Active Directory, DNS, and DHCP protocols
- Familiarity with networking fundamentals (TCP/IP, VPN, firewalls)
- Excellent communication and customer service skills
- Relevant certifications (CompTIA A+, Microsoft 365 Certified) preferred
- Ability to work independently and prioritize multiple tasks