Deskripsi Pekerjaan
Join ManpowerGroup as a Desktop Support Engineer on a 6-month contract opportunity. In this pivotal role, you'll be the first point of contact for resolving technical issues across desktop environments, ensuring seamless user experiences and operational continuity. You'll diagnose hardware/software problems, implement system configurations, and maintain critical IT infrastructure while adhering to best practices in cybersecurity and compliance. This position offers exposure to enterprise-level systems and cross-functional collaboration, making it ideal for professionals seeking to expand their technical expertise in a dynamic corporate setting.
Tanggung Jawab
- Provide Tier 1-2 technical support for desktop hardware, software, and peripherals
- Deploy, configure, and troubleshoot Windows/macOS systems and enterprise applications
- Manage user accounts, permissions, and Active Directory integration
- Document incidents, solutions, and standard operating procedures
- Coordinate with network/security teams for complex issue resolution
- Perform system maintenance, patch management, and security updates
- Train end-users on IT policies and software utilization
Kualifikasi
- Diploma/Associate degree in IT, Computer Science, or related field
- 1-3 years of desktop support or helpdesk experience
- Proficiency in Windows 10/11 and macOS troubleshooting
- Knowledge of Active Directory, Group Policy, and SCCM
- Strong diagnostic and problem-solving abilities
- Excellent written/verbal communication skills
- CompTIA A+/Microsoft/Apple certification preferred