Deskripsi Pekerjaan
We are seeking a proactive and customer-oriented Desktop Support Engineer to deliver exceptional onsite IT support services. This contract position offers a competitive monthly salary of up to $3,500 and requires strong Active Directory expertise. You will be the frontline technical expert resolving complex hardware/software issues while maintaining system integrity. Join our dynamic team to optimize user productivity through efficient troubleshooting, system configurations, and proactive maintenance. This role demands a blend of technical proficiency and exceptional interpersonal skills to support diverse organizational needs.
Tanggung Jawab
- Provide on-site technical support for desktop hardware, software, and peripherals
- Manage user accounts, permissions, and group policies in Active Directory
- Diagnose and resolve network connectivity issues and system malfunctions
- Deploy and configure operating systems, applications, and security patches
- Document IT procedures, incident reports, and asset inventory
- Collaborate with IT teams to implement system improvements
- Train end-users on technology best practices and security protocols
Kualifikasi
- Minimum 2 years of desktop support experience in enterprise environments
- Advanced proficiency in Active Directory administration and management
- Strong knowledge of Windows OS (10/11) and troubleshooting methodologies
- Experience with hardware diagnostics and peripheral integration
- Excellent customer service and communication skills
- CompTIA A+ or Microsoft certifications preferred
- Ability to work independently with minimal supervision