Deskripsi Pekerjaan
Nanyang Tech is seeking a dedicated Desktop Support Specialist to join our dynamic team in Woodlands. We pride ourselves on fostering a friendly work environment where staff benefits are valued and career growth is prioritized. As a Desktop Support Specialist, you will play a crucial role in maintaining our operational efficiency by providing top-tier technical assistance to our employees. You will troubleshoot hardware and software issues, manage user accounts, and ensure our IT infrastructure remains secure and functional. If you are a problem-solver with a passion for technology and a desire to advance your career in a supportive setting, we encourage you to apply.
Tanggung Jawab
- Provide Tier 1 and Tier 2 technical support and troubleshooting for hardware, software, and network connectivity issues.
- Manage and maintain user accounts, permissions, and security settings within the Active Directory environment.
- Install, configure, and troubleshoot desktop operating systems (Windows/macOS) and peripherals.
- Respond to help desk tickets and service requests promptly and professionally.
- Perform regular maintenance on office equipment, printers, and scanners to ensure optimal performance.
- Collaborate with the IT team to implement and improve IT policies, procedures, and best practices.
Kualifikasi
- Diploma or Degree in Information Technology, Computer Science, or a related technical field.
- Proven experience in a desktop support, helpdesk, or IT support role.
- Strong knowledge of Windows operating systems and troubleshooting techniques.
- Familiarity with Active Directory, Office 365, and remote desktop tools.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Customer-focused attitude with a strong problem-solving mindset.