Deskripsi Pekerjaan
Nanyang Tech is seeking a dedicated and proactive Desktop Support Specialist to join our dynamic team in Woodlands. We are committed to fostering a friendly work environment that prioritizes employee well-being and professional growth. As part of our IT department, you will play a crucial role in ensuring our staff has reliable technology access, allowing them to focus on their core responsibilities.
In this position, you will be the primary point of contact for technical assistance, diagnosing and resolving hardware and software issues efficiently. We value individuals who are not only technically proficient but also possess excellent communication skills to support our diverse workforce. If you are looking for a role with good staff benefits and promising career prospects in the IT sector, this is the perfect opportunity for you.
Tanggung Jawab
- Provide Tier 2/3 technical support and troubleshooting for end-users regarding hardware, software, and network connectivity issues.
- Install, configure, and maintain desktop operating systems (Windows) and productivity software (Microsoft Office).
- Assist with the deployment of new devices, peripherals, and printers to office staff.
- Maintain accurate records of IT incidents, tickets, and resolutions in the helpdesk management system.
- Conduct regular IT health checks and perform routine maintenance tasks to ensure system stability.
- Collaborate with the IT team to implement new IT policies and security protocols.
- Provide basic user training and guidance on IT best practices and software usage.
Kualifikasi
- NITEC or Higher NITEC in Information Technology or related field.
- Minimum 1-2 years of working experience in IT support, helpdesk, or a similar role.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Familiarity with troubleshooting common hardware peripherals (printers, scanners, monitors).
- Excellent interpersonal and communication skills with a customer-centric approach.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Relevant IT certifications (e.g., CompTIA A+) are highly desirable.