Deskripsi Pekerjaan
Join Nanyang Tech's dynamic IT team as a Desktop Support Specialist! We offer a collaborative and supportive work environment where your expertise will directly impact business operations. As a key member of our technical support staff, you'll enjoy comprehensive staff benefits and clear pathways for career advancement in Singapore's growing tech sector. This contract position provides an excellent opportunity to sharpen your technical skills while contributing to a company that values professional development and employee satisfaction.
Tanggung Jawab
- Provide on-site and remote technical support for desktop hardware, software, and peripherals
- Diagnose and resolve hardware/software issues including OS malfunctions and network connectivity problems
- Install, configure, and maintain desktop systems according to organizational standards
- Document technical issues, resolutions, and asset inventory using ITSM tools
- Train users on new technologies and security best practices
- Collaborate with network and server teams for cross-functional IT solutions
- Manage software deployment updates and security patch implementations
Kualifikasi
- Diploma in Computer Science, IT, or related technical field
- Minimum 1-2 years of desktop support experience
- Proficiency in Windows OS (10/11) and macOS troubleshooting
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent customer service and communication skills
- CompTIA A+ or similar certification preferred
- Experience with helpdesk ticketing systems (ServiceNow, Jira)