Deskripsi Pekerjaan
Are you a detail-oriented professional looking to drive digital transformation in the banking sector? Hays Recruitment is seeking a Digital Activation Specialist for a 12-month contract. In this pivotal role, you will provide client support to drive the adoption and activation of digital banking solutions across Hong Kong, Singapore, and Australia.
This position requires a flexible approach to shifts, ensuring continuous support for clients. You will act as the primary point of contact, guiding users through the digital activation process and resolving any technical or procedural queries efficiently. This is a fantastic opportunity to gain exposure to international banking standards while managing high-volume client interactions.
Tanggung Jawab
- Provide exceptional customer support for digital banking activation processes across HK, SG, and AU.
- Assist clients in setting up and troubleshooting digital accounts and mobile applications.
- Conduct training sessions to educate users on digital banking features, security protocols, and best practices.
- Monitor system performance and escalate critical technical issues to the appropriate internal teams.
- Maintain accurate and up-to-date records of client interactions, issues, and resolution metrics.
- Collaborate with cross-functional teams to improve the digital onboarding experience and user satisfaction.
- Adhere to strict compliance and security guidelines during all client engagements.
Kualifikasi
- Proven experience in customer service or client support roles, preferably within the financial services industry.
- Strong understanding of banking products, digital wallets, or online payment systems.
- Excellent verbal and written communication skills in English; additional language skills are a plus.
- Ability to work in rotating shifts, including weekends and public holidays, as required by the role.
- Proficiency in using CRM software and digital banking platforms.
- High level of problem-solving skills, adaptability, and a customer-centric mindset.