Deskripsi Pekerjaan
Are you a tech-savvy professional with a passion for digital marketing? We are seeking a Digital Marketing Helpdesk Support Specialist to join our dynamic team in Quezon City. This role is a unique opportunity to leverage your technical troubleshooting skills within the fast-evolving digital advertising landscape.
In this position, you will serve as a critical link between global clients and their digital marketing success. You will manage complex queries, resolve platform-related issues, and ensure that our international partners receive world-class support. We provide a growth-oriented environment where your expertise in ticketing systems and marketing workflows will be highly valued and rewarded.
We offer a competitive compensation package of up to ₱26,000 per month, supplemented by a Night Differential for our graveyard shifts. If you are an ambitious professional with at least six months of experience in a ticketing-based support role and have a solid foundation in digital marketing, this is the perfect career move for you. Join a team that prioritizes professional development and technical excellence.
Tanggung Jawab
- Act as the primary point of contact for global clients regarding technical issues on digital marketing platforms.
- Manage, prioritize, and resolve support tickets within established Service Level Agreements (SLAs).
- Troubleshoot issues related to account configurations, tracking codes, and digital campaign delivery.
- Collaborate with the technical operations team to escalate and track complex system bugs.
- Provide clear, concise, and professional guidance to clients via email and chat-based support channels.
- Maintain and update internal documentation and FAQs based on common troubleshooting scenarios.
- Monitor platform performance and report recurring technical hurdles to improve user experience.
- Ensure all customer interactions are accurately logged in the CRM/Ticketing system.
Kualifikasi
- At least 6 months of professional experience in a Helpdesk, Technical Support, or BPO environment.
- Direct experience or strong familiarity with Digital Marketing tools (e.g., Google Ads, Meta Business Suite).
- Proficiency in using professional ticketing software such as Zendesk, Salesforce, or JIRA.
- Excellent verbal and written English communication skills for international client interaction.
- Ability to work a night shift schedule to align with global business hours (Night Differential applies).
- Strong analytical and problem-solving skills with a high level of attention to detail.
- Adaptability to a fast-paced environment and a proactive approach to learning new technologies.