Deskripsi Pekerjaan
Elevate Your Career with Symbos CX
Are you a tech-savvy communicator with a passion for sales? Symbos CX is seeking a dynamic Digital Sales Consultant to join our high-performing team at our prime location in the Mall of Asia complex. In this pivotal role, you will be the digital face of our brand, managing multi-channel interactions to drive growth and deliver exceptional customer experiences.
As the landscape of commerce shifts increasingly toward digital platforms, your role as a Digital Sales Consultant is more important than ever. You won't just be answering questions; you will be guiding potential customers through their buying journey, utilizing chat, web, and social media platforms to turn curiosity into commitment. We provide a fast-paced, innovative environment where your ability to build rapport through a screen directly impacts our success.
We are looking for a professional who understands the nuances of digital etiquette and possesses the persuasive power to close deals. If you thrive on hitting targets and enjoy the variety that comes with managing diverse digital channels, we want to hear from you. Join Symbos CX and help us redefine the future of customer engagement and digital sales.
Tanggung Jawab
- Proactively engage with inbound leads through live chat, web inquiries, and social media platforms (Facebook, Instagram, LinkedIn).
- Convert digital inquiries into confirmed sales by identifying customer needs and providing tailored product solutions.
- Maintain a high level of product expertise to effectively answer complex questions and overcome customer objections.
- Manage and update the CRM database accurately to ensure seamless lead tracking and follow-up processes.
- Collaborate with the marketing and technical teams to provide feedback on lead quality and digital customer trends.
- Meet and exceed monthly sales KPIs and conversion rate targets while maintaining high customer satisfaction scores.
- Ensure all digital communications adhere to brand voice guidelines and professional standards.
Kualifikasi
- At least 1-2 years of experience in Sales, Digital Marketing, or Chat-based Customer Support.
- Exceptional written English communication skills with a focus on grammar, tone, and professional digital etiquette.
- Proven track record of meeting or exceeding sales targets in a BPO or retail environment.
- Proficiency in using CRM software, social media management tools, and enterprise chat platforms.
- Ability to multitask effectively, managing multiple chat windows and inquiries simultaneously without compromising quality.
- Strong problem-solving skills and the ability to think on your feet during real-time customer interactions.
- Amenable to working on-site at the Mall of Asia, Pasay City, and flexible with shifting schedules.