Deskripsi Pekerjaan
Join WNS as a Digital Transformation Black Belt Certified professional and drive revolutionary change in our client operations. This pivotal role empowers you to spearhead strategic digital initiatives that redefine business processes, enhance customer experiences, and deliver measurable ROI. You'll leverage your Black Belt expertise to identify inefficiencies, implement data-driven solutions, and optimize workflows across diverse service lines. With a focus on contractual productivity agreements, you'll ensure every transformation project exceeds client expectations while fostering innovation at scale. Your leadership will directly impact operational excellence and position WNS as a digital transformation leader in the BPO industry.
Tanggung Jawab
- Lead end-to-end digital transformation projects using Six Sigma/Lean methodologies
- Analyze operational data to identify improvement opportunities and quantify benefits
- Develop and implement process optimization strategies aligned with client SLAs
- Facilitate stakeholder workshops to align transformation goals with business objectives
- Monitor and report on KPIs to ensure contractual productivity agreements are met
- Train and mentor team members on digital transformation best practices
- Ensure compliance with industry standards and regulatory requirements
Kualifikasi
- Black Belt certification (Six Sigma, Lean, or equivalent)
- 5+ years in digital transformation or process improvement roles
- Experience in call center/BPO operations environment
- Advanced proficiency in data analysis tools (e.g., Python, SQL, Power BI)
- Strong project management skills with PMP certification preferred
- Excellent communication and stakeholder management abilities
- Bachelor's degree in Business, Engineering, or related field