Deskripsi Pekerjaan
Elevate Your Career with a Global Leader in Analytical Science
Waters Corporation is seeking a visionary and results-driven Director of APAC Service to lead our regional service delivery organization. Based in the strategic hub of Singapore, you will be at the forefront of driving excellence across the Asia-Pacific region, supporting our cutting-edge lab automation and analytical instrumentation portfolios. This is a pivotal leadership role designed for a professional who thrives on operational excellence and customer success.
As the Director of APAC Service, you will be responsible for defining and executing a comprehensive service strategy that aligns with our global objectives while addressing the unique nuances of the APAC market. You will lead a high-performing, multi-disciplinary team focused on providing world-class support for life sciences, clinical, and industrial laboratories. Your mission is to transform service into a competitive advantage, ensuring that our customers achieve maximum uptime and peak performance from their Waters systems.
We are looking for a leader who combines technical acumen with business savvy. You will oversee regional P&L, drive service revenue growth, and foster a culture of continuous improvement. If you are passionate about leading large-scale service operations and have a proven track record in the life sciences or medical device industry, Waters Corporation offers an environment where your expertise will make a significant impact on global health and well-being.
Tanggung Jawab
- Develop and execute the regional service strategy for the APAC region to drive customer loyalty and operational efficiency.
- Lead and mentor a diverse team of service managers and technical specialists across multiple countries.
- Manage the regional service P&L, ensuring budget targets are met and driving sustainable revenue growth through service contracts and parts sales.
- Oversee the deployment and support of lab automation solutions, ensuring high levels of technical competence within the field team.
- Collaborate with global leadership to implement standardized service processes and best practices across the region.
- Analyze key performance indicators (KPIs) such as first-time fix rates, response times, and Net Promoter Scores (NPS) to drive service excellence.
- Foster strong relationships with key regional accounts and stakeholders to understand evolving customer needs and market trends.
- Ensure compliance with all local and international regulatory requirements and safety standards within the service organization.
Kualifikasi
- Bachelor’s or Master’s degree in Engineering, Chemistry, Life Sciences, or a related technical field; an MBA is highly preferred.
- Minimum of 10-12 years of leadership experience in service management or operations within the life sciences, diagnostics, or analytical instrumentation industries.
- Proven track record of managing large, culturally diverse teams across the Asia-Pacific region.
- Strong financial acumen with extensive experience in P&L management and strategic planning.
- Excellent communication and negotiation skills, with the ability to influence stakeholders at all levels of the organization.
- Deep understanding of lab automation and the technical support requirements of high-end analytical equipment.
- Ability to travel frequently across the APAC region as required by business needs.
- Fluency in English is required; proficiency in additional Asian languages is a significant advantage.