Deskripsi Pekerjaan
Asurion is a global leader in technology protection and support, serving millions of customers worldwide. We are looking for an experienced, strategic leader to join our team as Director, Customer Solutions Operations for the Calabarzon and Mimaropa regions. Based in Iloilo, you will be responsible for leading our customer solutions operations, ensuring exceptional service delivery, and building a culture of excellence and well-being.
In this senior leadership role, you will foster strong partnerships with internal business stakeholders, aligning operational strategies with organizational goals. You will oversee multi-site operations, manage budgets, and drive initiatives that improve customer satisfaction and operational efficiency. At Asurion, we believe that a healthy work-life balance is key to sustaining high performance, and we look to our leaders to champion this value.
You will lead a dedicated team of managers and associates, providing mentorship and guidance to help them grow professionally. You will also collaborate with cross-functional teams to implement new technologies and process improvements. If you have a proven track record in call center or customer service operations, excellent leadership skills, and a passion for people development, we want to hear from you.
Join Asurion and be part of a company that values innovation, integrity, and respect. Apply today to make a difference in the lives of our customers and our team members.
Tanggung Jawab
- Lead and mentor a team of operations managers and customer service professionals across multiple sites to achieve performance targets.
- Develop and execute operational strategies that enhance customer experience and operational efficiency.
- Cultivate strong relationships with internal business partners to align goals and foster continuous improvement.
- Oversee budget management, resource allocation, and cost optimization for the region.
- Champion work-life balance initiatives to boost employee engagement and retention.
- Monitor key performance indicators and leverage data analytics to drive decision-making.
- Ensure compliance with company policies, industry regulations, and quality standards.
- Collaborate with cross-functional teams to implement new processes, technologies, and best practices.
Kualifikasi
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Minimum of 10 years of experience in customer service or call center operations, with at least 5 years in senior leadership roles.
- Proven experience managing multi-site operations and large, diverse teams.
- Strong strategic planning, analytical, and problem-solving skills.
- Excellent communication, negotiation, and stakeholder management abilities.
- Experience in the technology, telecommunications, or insurance industries is highly preferred.
- Demonstrated commitment to promoting employee well-being and work-life balance.
- Willingness to travel across operational sites within the region as needed.