Deskripsi Pekerjaan
Join Banyan Tree Hotels & Resorts as Director of Rooms, where you'll lead the heart of luxury hospitality operations. This pivotal role empowers you to orchestrate seamless guest experiences across Front Office, Housekeeping, Recreation, and Guest Services divisions. As a strategic leader, you'll drive operational excellence, optimize room revenue, and implement innovative service standards that elevate Banyan Tree's global reputation for personalized luxury. Your expertise will shape the guest journey from arrival to departure, ensuring every interaction reflects our commitment to sustainability and exceptional hospitality. Collaborate with cross-functional teams to enhance service delivery, mentor high-performing teams, and pioneer industry best practices in one of Southeast Asia's premier destinations.
Tanggung Jawab
- Oversee daily operations of Front Office, Housekeeping, Recreation, and Guest Services departments
- Develop and implement strategic plans to maximize room revenue and occupancy rates
- Ensure adherence to brand standards and luxury service protocols across all touchpoints
- Manage departmental budgets, inventory control, and cost optimization initiatives
- Lead, mentor, and develop talent through training programs and performance management
- Collaborate with Sales & Marketing to create compelling guest experiences and packages
- Implement sustainability practices in rooms division operations
- Resolve complex guest issues while maintaining service excellence standards
Kualifikasi
- Bachelor's degree in Hospitality Management or related field
- Minimum 7+ years in luxury hotel operations with 3+ years in senior management
- Proven track record in Rooms Division leadership across multiple departments
- Expertise in revenue management, PMS systems, and operational analytics
- Strong financial acumen with budget management experience
- Exceptional communication and cross-cultural leadership skills
- Industry certifications (e.g., CHIA, EHMA) preferred
- Fluency in English with proficiency in additional languages beneficial