Deskripsi Pekerjaan
Join Marriott International in Jakarta as our Director of Rooms and become part of a legacy where timeless classics are woven with modern details. In this pivotal role, you'll lead the heart of our hotel operations, ensuring every guest experiences the perfect blend of business and pleasure that defines Marriott's exceptional service standards. As a Director of Rooms, you'll oversee the entire room division, managing teams that create memorable stays for our global clientele while maintaining the highest levels of quality and efficiency.
This position offers the unique opportunity to shape the guest experience from check-in to check-out, implementing innovative strategies that enhance both guest satisfaction and operational excellence. You'll work in a dynamic environment where your leadership directly impacts our reputation and success. Marriott International is committed to fostering professional growth, providing comprehensive training programs and clear pathways for career advancement within our global network of luxury properties.
Our Jakarta location offers the perfect backdrop for your hospitality career, combining the excitement of a bustling metropolis with the rich cultural heritage of Indonesia. Whether you're an experienced hospitality professional looking to elevate your career or a talented leader ready to make your mark in the luxury hotel industry, this role presents an exceptional opportunity to join one of the world's most respected hospitality brands.
Tanggung Jawab
- Manage all aspects of the rooms division, including front desk, housekeeping, and concierge operations
- Develop and implement service standards that exceed guest expectations while maintaining operational efficiency
- Lead, train, and motivate room division staff to ensure high performance and exceptional guest experiences
- Monitor and control departmental expenses, ensuring budget targets are met or exceeded
- Collaborate with other department heads to ensure seamless guest experiences across all hotel services
- Handle guest complaints and special requests with professionalism and discretion
- Stay current with industry trends and implement best practices in room management
- Ensure compliance with Marriott's brand standards and local regulations
Kualifikasi
- Bachelor's degree in Hospitality Management or related field
- Minimum of 5 years experience in hotel operations with at least 2 years in leadership roles
- Previous experience with Marriott systems and brand standards preferred
- Strong leadership and team management abilities with proven track record of developing staff
- Excellent communication skills in both English and Bahasa Indonesia
- Knowledge of local tourism market and guest preferences in Jakarta
- Strong problem-solving skills with ability to make sound decisions under pressure
- Proficiency in hotel management software and Microsoft Office applications