Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for financial integrity? CIMB Niaga is seeking a highly skilled Dispute Analysis Specialist to join our dynamic team in Tangerang Selatan. In this critical role, you will be the frontline of defense in maintaining operational excellence and ensuring fair resolutions for our valued clients.
As a Dispute Analysis Specialist, you will oversee end-to-end management processes within our dispute analysis department. You will utilize your analytical acumen to investigate discrepancies, navigate complex banking regulations, and collaborate with cross-functional teams to mitigate financial risk. This is an excellent opportunity for a banking professional to grow their career within one of Indonesia's leading financial institutions, contributing directly to our reputation for trust and efficiency.
Tanggung Jawab
- Analyze and investigate complex transaction disputes in accordance with banking regulations and internal policies.
- Conduct thorough research on customer claims to determine the validity of dispute cases.
- Communicate effectively with internal departments and external stakeholders to gather necessary evidence and documentation.
- Ensure all dispute resolution processes comply with SLA requirements and regulatory standards.
- Maintain accurate and organized records of all investigations and outcomes in the internal tracking system.
- Propose process improvements to minimize future dispute occurrences and enhance operational workflow.
- Provide detailed reports to management regarding dispute trends and potential risk areas.
Kualifikasi
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- Minimum 2-3 years of experience in dispute resolution, fraud analysis, or banking operations.
- Strong understanding of card scheme rules (Visa/Mastercard) and Indonesian banking regulations.
- Exceptional analytical, problem-solving, and critical thinking skills.
- Proficiency in Microsoft Office Suite (especially Excel) and banking software systems.
- Strong verbal and written communication skills in both Indonesian and English.
- Ability to work under pressure and manage multiple high-priority cases simultaneously.