Deskripsi Pekerjaan
Dwidaya World Wide is seeking a highly organized and detail-oriented Document Supervisor to join our dynamic team in Jakarta. In this pivotal role, you will be responsible for overseeing and optimizing the entire operational cycle of our Visa products. Your primary objective will be to ensure seamless document processing, maintain high standards of accuracy, and drive operational efficiency to support our overall sales targets and Gross Profit (GP) goals.
The ideal candidate will possess a strong background in administrative oversight, deep knowledge of visa documentation workflows, and the ability to lead a team toward peak performance. If you are passionate about process improvement and thrive in a fast-paced environment where precision is paramount, we invite you to contribute your expertise to our growing company.
Tanggung Jawab
- Supervise the end-to-end visa application lifecycle to ensure timely processing and compliance.
- Evaluate existing workflows to identify bottlenecks and implement process improvements that increase operational efficiency.
- Lead, mentor, and monitor the performance of the documentation team to ensure accuracy and adherence to service level agreements (SLAs).
- Maintain rigorous quality control checks on all visa documentation to prevent errors and ensure successful issuance.
- Analyze weekly and monthly performance data to report on sales achievements and GP targets to management.
- Collaborate with cross-functional teams to resolve complex document-related issues and expedite client requests.
- Ensure all internal documentation policies are aligned with current regulatory requirements and corporate guidelines.
Kualifikasi
- Bachelor’s degree in Business Administration, Management, or a related field.
- Minimum 2-3 years of experience in administrative supervision or document control, preferably within the travel or visa industry.
- Strong analytical skills with the ability to interpret operational data and sales metrics.
- Excellent leadership abilities and experience in managing small to medium-sized teams.
- Proficient in MS Office Suite, particularly Excel, and familiar with document management software.
- High attention to detail and ability to work effectively under pressure to meet strict deadlines.
- Strong communication skills in both Indonesian and English.