Deskripsi Pekerjaan
Are you an expert in travel documentation with a passion for helping others explore the world? Hobi Holidays Tour is looking for a detail-oriented Document & Visa Officer to join our growing team in Jakarta Timur. In this role, you will be the backbone of our international travel operations, ensuring our clients have a seamless and stress-free visa application experience.
As a Document & Visa Officer, you will manage end-to-end visa processing, verify complex travel documents, and maintain strong relationships with embassies and consulates. We are seeking a proactive professional who thrives in a fast-paced tourism environment and possesses an eagle eye for detail. If you are organized, communicative, and ready to facilitate dream vacations, we invite you to apply.
Tanggung Jawab
- Manage the end-to-end visa application process for various international destinations for our clients.
- Review, verify, and organize travel documents to ensure compliance with embassy and immigration requirements.
- Provide expert guidance to clients regarding visa application procedures, document checklists, and embassy policies.
- Maintain a high success rate by identifying potential issues in application files before submission.
- Regularly update internal tracking systems regarding application status and client communication.
- Coordinate with local embassies, consulates, and third-party visa centers to stay updated on policy changes.
- Handle complex inquiries and resolve documentation hurdles efficiently.
- Ensure strict confidentiality and security of all client travel and personal documents.
Kualifikasi
- Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field.
- Minimum 1-2 years of experience in visa processing, travel agency operations, or documentation management.
- In-depth knowledge of visa application protocols for major travel destinations (e.g., Schengen, USA, Asia, Australia).
- Strong attention to detail and ability to spot errors in legal and personal documentation.
- Exceptional verbal and written communication skills in both Indonesian and English.
- Proficiency in Microsoft Office Suite and internal CRM tools.
- Ability to work under pressure, meet tight deadlines, and handle multiple applications simultaneously.
- Customer-oriented mindset with a polite and professional demeanor.