Deskripsi Pekerjaan
Are you a high-energy professional with a passion for logistics and operational excellence? Lalamove is seeking a detail-oriented Driver Operation Associate (Onboarding) to join our dynamic team in Macpherson. As a leader in the on-demand delivery space, we pride ourselves on connecting businesses with our extensive driver partner network, and you will be the face of this critical process.
In this role, you will play a pivotal part in the growth of our ecosystem. You will be responsible for streamlining the end-to-end onboarding journey, ensuring that every new driver partner is verified, trained, and ready to hit the road with confidence. If you thrive in a fast-paced environment and enjoy problem-solving in real-time to support our driver community, we want to hear from you.
We offer a collaborative culture, opportunities for professional growth within a unicorn startup environment, and the chance to contribute to the backbone of Singapore's delivery infrastructure.
Tanggung Jawab
- Manage the end-to-end onboarding process for new driver partners, ensuring a seamless and positive experience.
- Verify driver documents and maintain accurate records in accordance with company compliance policies.
- Conduct briefing sessions to educate driver partners on Lalamove’s operational procedures, app features, and service standards.
- Resolve onboarding-related inquiries and troubleshooting issues via phone, email, and face-to-face interactions.
- Monitor daily onboarding KPIs and provide feedback to improve the efficiency of the enrollment pipeline.
- Collaborate with internal teams to streamline onboarding workflows and resolve operational bottlenecks.
- Ensure high levels of driver retention by delivering exceptional front-line support during their initial weeks.
Kualifikasi
- Diploma or Degree in Business, Logistics, Operations, or a related field.
- Minimum 1-2 years of experience in customer service, operations, or administrative roles.
- Strong interpersonal skills with the ability to communicate effectively with diverse groups of people.
- Proficiency in Microsoft Office Suite (Excel, Word) and Google Workspace.
- Ability to work independently in a fast-paced, high-volume environment.
- Strong problem-solving skills and a proactive approach to task management.
- Prior experience in a tech-driven or logistics company is highly advantageous.
- Comfortable working in an environment that requires high attention to detail and data accuracy.