Deskripsi Pekerjaan
Are you a hospitality professional with a passion for excellence and a talent for leadership? Pantiasa is currently seeking a dynamic and dedicated Duty Manager to join our team in Bintulu, Sarawak. In this role, you will be the heartbeat of our daily operations, ensuring that every guest experience is seamless, welcoming, and reflective of our commitment to high service standards.
As a Duty Manager, you will act as the primary point of contact for guests and staff during your shift, overseeing front-of-house operations, resolving challenges in real-time, and maintaining the highest safety and quality standards across the property. We are looking for an individual who thrives in a fast-paced environment and possesses the ability to lead by example. If you have a keen eye for detail, strong organizational skills, and a desire to grow your career within the hospitality sector, we want to hear from you.
Tanggung Jawab
- Oversee day-to-day operations to ensure smooth property functioning and high levels of guest satisfaction.
- Lead and mentor front-of-house and operational team members during shifts.
- Handle guest inquiries, feedback, and complaints professionally to ensure timely resolution.
- Ensure strict compliance with health, safety, and security protocols across the facility.
- Coordinate with different departments to manage service delivery and operational efficiency.
- Prepare shift reports and communicate key performance updates to management.
- Monitor front-desk activities including check-ins, check-outs, and administrative tasks.
Kualifikasi
- Minimum 2 years of experience in a hospitality or customer service leadership role.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Excellent verbal and written communication skills in English and Bahasa Malaysia.
- Professional demeanor with a guest-centric approach.
- Proven ability to manage teams and delegate tasks effectively.
- Proficiency in property management software and MS Office tools.
- Flexibility to work shifts, including weekends and public holidays.