Deskripsi Pekerjaan
Join Accor as a Duty Manager and lead our hotel's daily operations with excellence. This pivotal role requires you to serve as the Manager on Duty during assigned shifts, ensuring seamless service delivery while maintaining the highest standards of guest satisfaction. You'll oversee front desk operations, manage staff performance, coordinate departmental activities, and resolve guest inquiries with professionalism. Your leadership will be crucial in implementing safety protocols, handling emergency situations, and upholding Accor's renowned hospitality standards. This position offers the opportunity to develop your management skills in a dynamic international environment while contributing to our reputation for exceptional service.
Tanggung Jawab
- Oversee daily hotel operations during assigned shifts, ensuring all departments function efficiently
- Manage front desk staff, including scheduling, training, and performance evaluation
- Handle guest complaints and special requests with empathy and timely resolution
- Coordinate with housekeeping, maintenance, and F&B departments for seamless service delivery
- Implement safety and security protocols, including emergency response procedures
- Monitor guest satisfaction metrics and implement improvement initiatives
- Prepare shift reports and communicate critical information to senior management
- Ensure compliance with brand standards and local regulations
Kualifikasi
- Minimum 2 years experience in hotel duty management or supervisory role
- Strong leadership and team management abilities
- Exceptional communication and conflict resolution skills
- Proven ability to work under pressure and make decisive judgments
- Fluency in English and Bahasa Indonesia
- Knowledge of hotel management systems (PMS) and operational procedures
- Customer-focused mindset with attention to detail
- Flexible availability to work evenings, weekends, and holidays