Deskripsi Pekerjaan
Join our dynamic team at Holiday Inn as a Duty Manager and play a pivotal role in delivering exceptional guest experiences. As the Duty Manager, you will be responsible for overseeing all front desk operations during your shift, ensuring that every guest receives prompt, professional attention and personalized recognition. This leadership position requires a hands-on approach to managing staff, resolving guest concerns, and maintaining the highest standards of service excellence.
In this role, you'll coordinate with various departments to ensure smooth hotel operations, handle check-in and check-out procedures efficiently, and address any guest inquiries or requests with professionalism and courtesy. Your ability to remain calm under pressure and make quick decisions will be crucial in maintaining our reputation for outstanding hospitality.
We are looking for a motivated individual with strong leadership skills and a passion for the hospitality industry. If you thrive in a fast-paced environment and take pride in creating memorable experiences for our guests, we encourage you to apply for this exciting opportunity to advance your career with Holiday Inn.
Tanggung Jawab
- Supervise front desk operations during assigned shifts, ensuring efficient check-in and check-out processes
- Manage and train front desk staff, providing guidance and support to maintain high service standards
- Handle guest inquiries, complaints, and special requests with professionalism and discretion
- Coordinate with housekeeping, maintenance, and other departments to resolve operational issues
- Monitor and maintain the security and safety of the hotel premises
- Prepare shift reports and communicate important information to the management team
- Implement and enforce hotel policies and procedures
- Assist in revenue management activities, including room rate management and occupancy optimization
Kualifikasi
- Diploma or degree in Hospitality Management or related field preferred
- Minimum 2-3 years of experience in a hotel front desk or supervisory role
- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Problem-solving abilities and decision-making skills
- Proficiency in hotel management software and systems
- Knowledge of local attractions and services to provide recommendations to guests
- Ability to work flexible hours, including evenings, weekends, and holidays