Deskripsi Pekerjaan
Join Millennium Hotels and Resorts as a Duty Manager and become the cornerstone of exceptional guest experiences. In this pivotal role, you'll orchestrate seamless hotel operations, ensuring every guest interaction exceeds expectations. You'll lead frontline teams during peak hours, resolve complex situations with finesse, and maintain the highest standards of service excellence. This position offers the opportunity to develop leadership skills in a dynamic hospitality environment while contributing to our reputation for unparalleled guest satisfaction.
As Duty Manager, you'll be the driving force behind daily operational efficiency, balancing guest needs with business objectives. Your expertise will directly impact guest loyalty and operational success, making this ideal for hospitality professionals seeking growth and impact.
Tanggung Jawab
- Oversee daily hotel operations during assigned shifts to ensure smooth functioning
- Manage guest check-in/check-out processes with precision and efficiency
- Lead and coordinate front desk and support teams during peak hours
- Resolve guest complaints and complex situations promptly and professionally
- Monitor staff performance and provide on-the-spot coaching
- Conduct regular property inspections for safety and quality standards
- Coordinate with housekeeping, maintenance, and F&B departments
- Implement emergency procedures and manage crisis situations
Kualifikasi
- Minimum 2 years of hospitality management experience
- Proven leadership and team coordination abilities
- Strong problem-solving and conflict resolution skills
- Excellent communication and interpersonal abilities
- Proficiency in hotel management systems (Opera, PMS)
- Ability to work flexible hours including nights/weekends
- Relevant hospitality certification preferred
- Fluency in English and local language(s)