Deskripsi Pekerjaan
Fortune Valley is seeking a dedicated and experienced Duty Manager to join our dynamic team in the beautiful resort of Port Dickson. As a Duty Manager, you will play a pivotal role in ensuring the smooth day-to-day operations of the property and delivering exceptional guest experiences. We are looking for a leader who thrives in a fast-paced environment and is committed to maintaining the highest standards of service excellence.
In this key leadership position, you will oversee the front-of-house operations, manage a team of dedicated staff, and serve as the primary point of contact for guests during your shift. You will be responsible for resolving guest inquiries and complaints efficiently, conducting nightly inspections, and ensuring all health and safety protocols are strictly followed. We offer a supportive work environment where your skills in hospitality management will be valued and nurtured.
If you are passionate about hospitality and possess strong leadership qualities, we invite you to apply and become a vital part of the Fortune Valley family.
Tanggung Jawab
- Oversee the daily operations of the resort, ensuring all departments run smoothly and efficiently.
- Manage and supervise the front desk, housekeeping, and other support staff during assigned shifts.
- Handle guest inquiries, complaints, and special requests promptly to ensure maximum guest satisfaction.
- Conduct nightly inspections of the property to ensure cleanliness, safety, and operational standards are met.
- Assist in inventory management and ordering supplies as required.
- Train and coach staff members to enhance their skills and performance.
- Ensure compliance with all company policies, health and safety regulations, and local laws.
Kualifikasi
- Minimum of 2-3 years of experience in a managerial role within the hospitality or tourism industry.
- Diploma or Bachelor’s degree in Hospitality Management or a related field is preferred.
- Strong leadership, communication, and interpersonal skills.
- Ability to work flexible hours, including nights, weekends, and public holidays.
- Proficiency in using hotel management software and reservation systems.
- Problem-solving abilities with a focus on customer-centric solutions.
- High level of professionalism and a passion for providing excellent guest service.